Wayz - Transportation by Midar

Delete Your Account and Data

Last updated: September 11, 2026

This page explains how You can request deletion of Your Wayz - Transportation by Midar account and the personal data associated with it. It applies to the mobile application published by MisrTech SAE for Midar (the "Application"), on both Google Play and the Apple App Store.

Option 1: Delete Your Account from Inside the Application

The fastest way to delete Your account is from within the Application itself:

1. Open the Application and sign in with Your phone number.
2. Go to Profile > Delete Account.
3. Confirm the request when prompted.

Option 2: Request Deletion Without the Application

If You have already uninstalled the Application, or cannot sign in, You may request deletion by email. You do not need to reinstall the Application or create an account to make this request.

Send an email to info@midar.org with the subject line "Account Deletion Request - Wayz", and include:

• The phone number registered to Your account.
• The email address registered to Your account, if You provided one.

We will contact You at the registered phone number or email address to verify that the request comes from the account holder before any data is deleted. This verification step protects Your account from deletion by another person.

What Is Deleted

When a deletion request is completed, We permanently delete Your user record and everything held in it that identifies You, including:

• Your name, phone number and email address.
• Your account profile and login credentials.
• Your saved places and planned journeys.
• Any location data stored against Your user record.
• Device identifiers and push notification tokens associated with Your user record.
• The link between You and Your travel card. Your card and its fare account stay in the transport system, but they are no longer connected to You, to Your name, or to Your phone number.

Your Travel Card and Wallet Balance

Wayz is an account-based fare system. Your travel credit is not stored on the card itself. The card is an identifier that points to a fare account held in the transport system, and it is that fare account which carries the balance.

Deleting Your Wayz account does not close that fare account and does not cancel Your card:

• Your balance is not lost. The credit stays on the fare account attached to Your card, and the card continues to work for travel exactly as before.
• You lose app access to it. Once the link between You and the card is removed, You can no longer check the balance, top up, or view Your travel history through the Application, because the Application has no way to recognise the card as Yours.
• You can reconnect the same card later. If You decide to use the Application again, create a new account and register the same card to it. The card's fare account and its balance are unaffected by deletion, so Your credit will be there. Your previous profile, saved places and app history are not restored.
• The card remains the property of the transport operator. Deleting Your Wayz account does not refund Your balance and does not end any separate arrangement You have with the operator.

If You want Your balance refunded, or Your card cancelled, please arrange that with the operator before requesting deletion, while Your card is still linked to Your account and Your entitlement to it can still be verified.

What Is Retained, and Why

Some records are not deleted on request, because We are required to keep them or need them for a limited and specific purpose. Once Your user record is deleted, none of them carry Your name or contact details:

• The fare account and its travel records. The fare account attached to Your card, its balance, and its history of journeys and top-ups remain in the transport system so that the card keeps working and the operator's fare accounts stay correct. After deletion these records are no longer linked to You.
• Payment and top-up records. Records of payments made through the Application are retained for a minimum of 5 years in order to meet accounting, tax and anti-fraud obligations under Egyptian law. Payment card details are processed by FawryPay and are never stored by Us.
• Aggregated and anonymised usage statistics. Data that can no longer be linked to any identifiable individual may be retained for service planning and analysis.
• Records required by law. Where a legal obligation, a regulatory requirement or an ongoing dispute requires Us to keep specific information, We retain only what is necessary and only for as long as necessary.

How Long It Takes

We acknowledge deletion requests within 7 days of receipt, and complete verified deletions within 30 days. Backup copies are removed as part of Our normal backup rotation, within a further 10 days, after which no copy of Your user record remains.

Deletion Is Permanent

Account deletion cannot be undone. Your profile, saved places and account settings cannot be recovered once deleted, and We are not able to restore them. If You use the Application again in the future, You will need to create a new account; You may register the same travel card to it, and its balance will still be available, but Your previous profile and app history cannot be recovered. Signing out of the Application is not the same as deletion; only the steps described on this page delete Your data.

Deleting Some Data Without Deleting Your Account

If You want to remove specific information without closing Your account, You may update or delete much of it from within the Application, or email Us at the address above describing what You would like removed. We will tell You what can be removed while keeping Your account active.

Contact Us

For any question about account or data deletion:

• By email: info@midar.org
• By visiting this page on our website: www.midar.org/contact-us/
• By post: 52 El Moltaka El Araby, Masaken Sheraton, Nozha, 11799 Heliopolis, Cairo, Egypt

For more information about how We collect and use Your information, see our Privacy Policy.